New home for consumer complaints and advice
On 2nd April 2012 the Citizens Advice consumer service will replace the Consumer Direct service. The good news for consumers is that the telephone number (see below) remains the same. The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues and will refer cases to Trading Standards where further action may be appropriate. Therefore, if you have a complaint about a trader or need advice or information on problems with goods or services please visit www.adviceguide.org.uk and click on Consumer Affairs, or call the Citizens Advice consumer helpline on 08454 04 05 06.
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